Braves Technologies is Hiring for the position of Associate Technical Support Engineer for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
Founded in 2003, Braves Technologies assists global technology firms in establishing specialized offshore software development teams in India. Braves has been creating software engineering, game development, and customer success teams for clients in the United States and Australia for over 15 years.
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About New Positions in Braves Technologies
Job Role: Associate Technical Support Engineer
Qualification: Bachelor’s Degree in Computer Science or Related Technical Discipline
CTC: Not disclosed
Location: Pune
Who can Apply: Fresher
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Skills that will benefit you in the role:
- This position requires knowledge of networking, databases, desktop, servers, and software application debugging, as well as understanding of hardware and software components (experience is not essential).
- Strong communication abilities, including oral, written, and customer interactions.
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Roles and Responsibilities:
- Acts as a client advocate, handling consumer issues both within and externally.
- Responsible for receiving, logging, and responding to any post-acceptance support inquiries.
- Identifies customer issues and resolves them, or escalates the situation.
- Provides remote technical assistance for software and hardware difficulties, installation, troubleshooting, and configuration.
- Documents concise explanations of client difficulties and problems. Logs the continual progress of issues through resolution.
- Proactively collaborates with clients to ensure system availability and optimal utilization of system capability.
- Ensures efficient and quick problem diagnosis, troubleshooting, and solution delivery to customers.
- Customers receive straightforward responses, explanations, and resolves.
- Creates technical documentation, FAQs, and manages a knowledge database.
How to Apply for Braves Technologies Off Campus Drive?
All interested and suitable applicants should apply through the following link before it expires.