Concentrix is Hiring for the position of Associate for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
Concentrix is a technology-enabled worldwide business services provider that specializes in customer engagement and corporate performance enhancement. We work with ambitious, forward-thinking CEOs throughout the world to future-proof their businesses and stay ahead of the competition and customer expectations.
Also Check : Deutsche Bank hiring freshers for 3 new job position
About New Position in Concentrix
Job Profile : Associate
Degree Required: A bachelor’s degree in computer science, computer engineering, another technological subject, or comparable work experience.
Experience : Fresher/ Experience
Location : Bangalore
CTC : Not disclosed
Also Check: Bank of America Off Campus Drive for Freshers
Skills that will benefit you in the role:
- Excellent analytical, numerical, and problem-solving capabilities. WFM-RTA experience is preferred.
- Must be effective at organizing and managing time, as well as multitasking.
- Must be able to respond swiftly and coherently in a fast-paced atmosphere, making sound decisions under pressure.
- good teamwork and leadership abilities, as well as good logical thinking processes.
- Excellent written and verbal communication skills are necessary when dealing with internal stakeholders and client representatives.
Role and Responsibilities
- Work closely with operations management to ensure that our clients receive the degree of efficacy they anticipate. SL, OCC, line adherence, etc.
- Work closely with the customer to address schedule changes and concerns.
- Track and report system issues, station IDs, agent behavior (report consistently short calls, excessive aux usage, etc.), and overall staffing performance (staff versus necessary, service metrics, attendance, etc.).
- Monitor real-time adherence utilizing available tools such as IEX, CMS, and WFM.
- Update schedules as needed. Adjust breaks/lunches to improve performance.
- Interact with Client Command Centers, Workforce Management Groups, and Technology and Network Service Teams.
How to Apply for Bank of America Off Campus Drive?
All interested and suitable applicants should apply through the following link before it expires.