eClerx is Hiring for the position of Associate Program Manager for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
About Company:
eClerx Services Ltd. is a global Indian IT consulting and outsourcing company with offices in Mumbai and Pune that provides business process management, automation, and analytics services to Fortune 500 businesses. eClerx is a public limited company, with shares listed on the Bombay Stock Exchange and the National Stock Exchange of India.
About New Position in eClerx
Job Role: Associate Program Manager
Qualification: Any Graduate
CTC: Not disclosed
Location: Pune
Who can Apply: Fresher / Experienced
Skills that will benefit you in the role:
- Strong understanding of customer experience and call center KPIs, as well as how they are used to create business results.
- Capable of identifying company and process improvement opportunities by providing clients with business intelligence and improvement ideas.
- Strong understanding of the multichannel communication process for consumer engagement.
- Comfortable Driving Change and Innovation: Shows a proactive commitment to increasing efficiency and effectiveness.
- Proactive and collaborative, with a proven track record of responding to internal and external stakeholders.
- Previous experience in data mining and using data to explain positions and recommendations.
- Ability to find business and process improvement opportunities by analyzing performance versus metrics.
Roles and Responsibilities:
- Maintain existing business relationships with assigned clients by remaining in close contact with operations teams, monitoring project progress, and assisting in the timely, accurate, effective, and satisfactory resolution of any issues or problems that may emerge.
- Business Development entails managing the client’s existing revenue portfolio while also expanding the service offering. Be a strategic partner to assigned clients, displaying a thorough awareness of their unique difficulties and opportunities.
- Customer Development – Build strong consultative customer relationships with both internal and external stakeholders. Collaborate with other Account Managers, Operations, Training, and Quality to achieve high customer satisfaction.
- Collaborates closely with a matrixed cross-functional team, including agent level, to ensure alignment, identify improvement opportunities, and generate new solutions and insights to improve the customer and team member experience.
- Provide insights and perspectives that help clients achieve their business goals and match eClerx services with their needs.
Selection Process :
All companies have a different selection process , the eClerx selection process is based on candidates’ knowledge and skills for the fresher and experienced. There are different selection processes. eClerx conducts various rounds for selection and candidates will be selected based on their performance in the selection round . Every round is the elimination round so give your best in the selection process. following process is to be followed by eClerx:
Application Screening :
Your resume and application will be reviewed by the authorities . so provide accurate information in the application
Written test :
Aptitude test , reasoning test and verbal /english grammar tests are to be in the written test part so candidate must prepare according to the test
Technical Interview:
One of the important parts in the selection. Technical interview involves the technical questions about the job role that is offered by the company. So this round plays a job decider role .
HR Interview:
This interview shows basic knowledge , skills other than technical and verbal abilities of the candidates also it includes documented parts of the candidate. this round taken by the HR . HR round is friendly round as compared to technical round
How to Apply for eClerx Off Campus Drive 2024?
To apply for eClerx Off Campus Drive, interested candidates should follow the steps mentioned below:
1. Click the “Apply here” button located below. You will be transferred to the official career webpage.
2. Click “Apply”.
3. If you have not previously registered, create an account.
4. After registering, log in and complete the application form with all relevant information.
5. If requested, submit all relevant documents (e.g., resume, mark sheet, and ID proof).
6. Confirm that all of the information entered is valid.
7. Submit the application form after it has been verified.
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