American Express is Hiring for the position of Customer Service Analyst for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
About Company:
American Express Company (Amex) is an American bank holding company and worldwide financial services firm that focuses on payment cards. Its headquarters are located at 200 Vesey Street, often known as the American Express Tower, in the Battery Park City district of Lower Manhattan. Amex is the world’s fourth-largest card network in terms of purchase volume, trailing only China UnionPay, Visa, and Mastercard. As of December 31, 2023, there were 141.2 million Amex cards in use worldwide, with an average annual spend of US$24,059. That year, Amex’s network processed more than $1.7 trillion in purchases. American Express is one of the major banks in the United States, ranking 77th on the Fortune 500 and 28th on Forbes’ list of the most valuable brands.
About New Positions in American Express
Job Role: Customer Service Analyst
Qualification: Any Graduate
CTC: Not Mentioned
Location: Gurugram
Who can Apply: Fresher / Experienced
Skills that will benefit you in the role:
- Strong organizational skills and ability to work as part of a team to achieve goals
- Proven experience with negotiating/problem solving
- Ability to work within a busy and demanding team environment
- Commitment to the highest level of customer service
- Analytical and problem-solving skills
- Ability to identify and act on issues which may impact this corporate client
- Ability to manage own priorities
- Strong knowledge of PC based software including MSOffice and Outlook
Roles and Responsibilities:
- Ensure that metrics including quality, compliance, and productivity are fulfilled
- Adherence to the schedule (attendance, start/finish times, breaks)
- Take responsibility of the email/issue and respond to the customer’s expectations to develop the relationship and reach the highest level of customer satisfaction.
- Understand, determine, and anticipate consumer demands, and then propose relevant solutions.
- Ensure all activities and requests are addressed within the service level agreements.
- When working with customers, always remember to respect their privacy.
- Actively preserve the blue box ideals by refraining from engaging in any actions that contradict our business goals of improving all aspects of the service profit chain.
Selection Process :
All companies have a different selection process , the American Express selection process is based on candidates’ knowledge and skills for the fresher and experienced. There are different selection processes. American Express conducts various rounds for selection and candidates will be selected based on their performance in the selection round . Every round is the elimination round so give your best in the selection process. following process is to be followed by American Express:
Application Screening :
Your resume and application will be reviewed by the authorities . so provide accurate information in the application
Written test :
Aptitude test , reasoning test and verbal /english grammar tests are to be in the written test part so candidate must prepare according to the test
Technical Interview:
One of the important parts in the selection. Technical interview involves the technical questions about the job role that is offered by the company. So this round plays a job decider role .
HR Interview:
This interview shows basic knowledge , skills other than technical and verbal abilities of the candidates also it includes documented parts of the candidate. this round taken by the HR . HR round is friendly round as compared to technical round
How to Apply for American Express Off Campus Drive 2024?
To apply for American Express Off Campus Drive, interested candidates should follow the steps mentioned below:
1. Click the “Apply here” button located below. You will be transferred to the official career webpage.
2. Click “Apply”.
3. If you have not previously registered, create an account.
4. After registering, log in and complete the application form with all relevant information.
5. If requested, submit all relevant documents (e.g., resume, mark sheet, and ID proof).
6. Confirm that all of the information entered is valid.
7. Submit the application form after it has been verified.
Latest Job Openings Must Apply
Process Associate Job Vacancy in Genpact – Click Here
Developer Job Vacancy in Wipro – Click Here
Associate Engineer Job Opening in Cognizant – Click Here
Business Analyst Job Opening in Genpact – Click Here
