PhonePe is Hiring for the position of Customer Experience Specialist for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
PhonePe is India’s top digital payments company, with 50 crore (500 million) registered customers and 3.7 crore (37 million) merchants serving over 99% of India’s postal codes. PhonePe has grown into financial services (insurance, mutual funds, stock broking, and lending) and adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India’s first localized App Store, as a result of its leadership in digital payments. The PhonePe Group is a collection of enterprises that share the company’s objective of providing every Indian with an equitable opportunity to accelerate their advancement by facilitating the movement of money and access to services.
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About New Position in PhonePe
Job Profile : Customer Experience Specialist
Degree Required: A bachelor’s degree in computer science, computer engineering, another technological subject, or comparable work experience.
Experience : Fresher
Location : Bangalore
CTC : Not Mentioned
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Skills that will benefit you in the role:
- Have great writing and verbal communication.
- Have good learnability.
- Be an active listener and deal with objections.
- Have a strong client orientation and the capacity to adapt/respond to various conditions.
- Be a team player, flexible, and responsive to feedback.
- Capability to multitask, prioritize, and manage time successfully.
Role and Responsibilities
- Act with honesty and think customer-first in every engagement.
- NISM V Certification is required to handle basic PhonePe account and transaction issues.
- Ability to switch between phone and data channels.
- Follow the provided procedural instructions to get resolution.
- Build consumer trust through interaction.
- Ability to reach hourly and daily production targets.
- Utilize internal processes and resources to facilitate settlement.
How to Apply for PhonePe Off Campus Drive?
All interested and suitable applicants should apply through the following link before it expires.
