The Golden Rise is Hiring for the position of Technical Support Engineer for freshers. Full details of the job , responsibilities , eligibility criteria and much more information is given below:
About Company:
The Golden Rise, based in Hyderabad’s lively Gachibowli neighborhood, is a leading talent outsourcing company. We specialize in linking qualified workers with top global organizations and creative startups, hence promoting career advancement and organizational success. We are looking for a proactive, customer-focused Technical Support Engineer to join our IT team. This position is ideal for recent graduates who are passionate about technical support and keen to support a variety of IT activities.
About New Positions in The Golden Rise
Job Role: Technical Support Engineer
Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field.
CTC: Not Mentioned
Location: Hyderabad
Who can Apply: Fresher / Experienced
Skills that will benefit you in the role:
- Strong understanding of computer systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to handle sensitive information with confidentiality.
- Eagerness to learn and grow in the technical support field.
Roles and Responsibilities:
- Technical Support: Provide first-line technical support to end-users, resolving hardware and software issues.
- Troubleshooting: Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Customer Service: Ensure high levels of customer satisfaction by delivering excellent service and support.
- Documentation: Maintain detailed records of support requests, solutions, and user interactions.
- Collaboration: Work closely with the IT team and other departments to resolve technical issues and improve system performance.
- Training: Provide training and support to users on IT systems and applications.
- System Monitoring: Monitor system performance and security, ensuring optimal operation and data integrity.
- Updates and Maintenance: Assist in the installation, configuration, and maintenance of IT systems and software.
- Continuous Improvement: Identify opportunities for improving technical support processes and systems.
- Compliance: Ensure compliance with company policies, industry standards, and regulatory requirements.
Selection Process :
All companies have a different selection process , the The Golden Rise selection process is based on candidates’ knowledge and skills for the fresher and experienced. There are different selection processes. The Golden Rise conducts various rounds for selection and candidates will be selected based on their performance in the selection round . Every round is the elimination round so give your best in the selection process. following process is to be followed by The Golden Rise :
Application Screening :
Your resume and application will be reviewed by the authorities . so provide accurate information in the application
Written test :
Aptitude test , reasoning test and verbal /english grammar tests are to be in the written test part so candidate must prepare according to the test
Technical Interview:
One of the important parts in the selection. Technical interview involves the technical questions about the job role that is offered by the company. So this round plays a job decider role .
HR Interview:
This interview shows basic knowledge , skills other than technical and verbal abilities of the candidates also it includes documented parts of the candidate. this round taken by the HR . HR round is friendly round as compared to technical round
How to Apply for The Golden Rise Off Campus Drive 2024?
To apply for The Golden Rise Off Campus Drive, interested candidates should follow the steps mentioned below:
1. Click the “Apply here” button located below. You will be transferred to the official career webpage.
2. Click “Apply”.
3. If you have not previously registered, create an account.
4. After registering, log in and complete the application form with all relevant information.
5. If requested, submit all relevant documents (e.g., resume, mark sheet, and ID proof).
6. Confirm that all of the information entered is valid.
7. Submit the application form after it has been verified.
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